PAXUS is complemented by the knowledge base of the experienced PAXUS support team who recognise that even the best software solution won’t reach its potential unless the interdependent business and technical issues specific to a given organisation are appropriately understood.
PAXUS prides itself on providing the highest level of support and has received exceptional ratings from its clients in support surveys. Technical support offices are located in Europe and Australia in order to provide the best possible coverage across global time zones.
Support tickets are tracked through to resolution via a user-friendly and highly efficient online support system where users can generate support queries and enhancement requests and track the status of a ticket at any time.
PAXUS specialists offer application training at both the user level and on a super user training basis. Training is tailored to cater for specific requirements (i.e. fund specific where required) and courses are fully documented. PAXUS licence holders have access to both an extensive help guide and training manual.
We understand that when it comes to researching technology solutions, it can be a challenge to clearly differentiate one from another.
Should you wish to learn more about PAXUS and PAXUS-CONNECT please contact us. We will arrange an introductory discussion where you will be able to have an informal yet detailed conversation with one of our technical experts about our products.
Prospective clients are encouraged to partake in a product demonstration, enabling a first-hand view of the extensive range of features and functionality alongside a detailed assessment of the level of administrative automation PAXUS and PAXUS-CONNECT can deliver to your business.
With regards to RFP and RFI documentation, we will be pleased to give you a written response; or, we can provide our view in writing for your consideration.
